Privacy Policy – KWG Game

At KWG Game, your privacy is not an afterthought bolted onto the platform — it shapes what we collect in the first place. This policy covers everyone who uses kwg.games or the official KWG App. By registering an account or using the platform, you agree to the practices described below.

At registration, we collect your mobile number and account password (stored only in encrypted form — nobody at KWG Game can read it, which is exactly why nobody at KWG Game will ever ask for it). If you add an invitation code, we record which account referred you.

During normal use, we automatically log basic technical data — device type, operating system, browser, IP address and general location at city level, never precise GPS — mainly to keep the platform running smoothly and to catch unusual activity. Transaction data (amount, date, payment method category, reference number) is recorded for every deposit and withdrawal, though full UPI IDs and card numbers stay with our payment gateway partners, not on our servers. We also keep a record of your game rounds and gift code redemptions so your history and wallet stay accurate, and the content of any support email you send us, including attachments like screenshots you choose to share.

We keep your data for as long as your account stays active, so your wallet, game history and past support conversations remain available to you. If you close your account, personal data is removed within a reasonable period, aside from transaction records that Indian financial regulations require us to retain briefly even after closure. Anonymised, aggregated usage data that can't be traced back to any individual may be kept longer, purely for improving the platform.

KWG Game is built for users aged 18 and above, and we do not knowingly collect personal information from anyone under that age. If we become aware that an account belongs to a minor, it is closed and the associated data removed. Parents or guardians who believe a minor has registered on the platform should contact us through the Contact page so we can act on it directly.

• Running your account: registration, login, wallet balance and game history.
• Processing payments: matching deposits and withdrawals to the right account.
• Security: spotting unusual login or transaction patterns that suggest fraud.
• Support: resolving whatever you write in to ask about.
• Platform improvement: anonymised, aggregate usage patterns only — never data that identifies you individually.

We do not build advertising profiles from your data, and we never use it for anything outside this list.

A session cookie keeps you logged in as you move between pages on the website, and clears itself when you close the browser. If you choose "Stay Logged In", a longer-lived cookie holds a session token only — never your password — for the period you selected. We also run anonymised Google Analytics to see which pages get used, which cannot identify you individually and which you can opt out of through the Google Analytics browser add-on. Turning off cookies entirely will stop you staying logged in, so we recommend leaving session cookies enabled.

A short list of trusted partners help run the platform: secure payment gateways for deposits and withdrawals, Google Analytics for anonymised usage data, and our cloud hosting provider for storage and uptime. Each is bound by its own privacy obligations. Links to our social channels or partner sites in the footer take you off kwg.games entirely — once you click through, that site's own privacy policy applies, not ours.

We do not sell, rent or trade your personal data to anyone, for any reason. Data leaves KWG Game only in these situations:

• Payment processing: transaction details go to the gateway handling that specific deposit or withdrawal.
• Hosting infrastructure: our cloud provider stores encrypted data as part of running the servers, under contract not to use it for anything else.
• Legal requirement: where Indian law or a court lawfully compels disclosure.
• Fraud investigation: where necessary to work with authorities on suspected fraud or account misuse.

• Access: ask for a copy of what we hold about your account.
• Correction: fix inaccurate details — some, like your number, update directly from account settings.
• Deletion: close your account and have personal data removed, aside from records Indian financial law requires us to briefly retain.
• Objection: object to a specific use of your data that isn't required for running your account.

To use any of these rights, email us via the Contact page with your registered mobile number and what you're asking for.

• Encrypted connections: everything between your device and our servers travels over HTTPS.
• Encrypted passwords: stored hashed, unreadable even to us.
• OTP verification: required for sensitive actions like login and withdrawal.
• Restricted access: only team members who need it can see account data, and access is logged.

No system is ever 100% immune to risk, which is exactly why a strong, unique password on your end matters as much as our safeguards on ours.

We revise this policy when platform features, data practices or applicable law change — the "Last Updated" date at the top moves only when the content genuinely does. Continuing to use KWG Game after an update means you accept the revised version; for changes significant enough to need your active consent, we will notify you directly before they take effect.

Questions about this policy, a data request, or a privacy concern of any kind — reach the KWG team through the official channel below. Include your registered mobile number so we can locate your account quickly.

For more on the platform, see our About page; for safe-play guidance, see Responsible Gaming.